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Frequently Asked Questions
- I need to find information about something.
- I have a service or non-physical product.
- I have a large inventory to sell which requires negotiation.
- How do I get a refund?
- I am a seller. What can I do to increase my sales?
I need to find information about something.
I have a service or non-physical product.
I have a large inventory to sell which requires negotiation.
You can post an item on Sell Used Computer Software with the purpose of Direct Lead messaging rather than sales. Here is how it works:
- Create a used computer software seller account and choose "Direct Leads" as your Payment Method.
- Confirm your email, login, and click Add Product or Fast Add.
- Your listing will appear on the site without an Add To Cart button. In its place, there will be an invitation for visitors to contact you through the Sell Used Computer Software messaging system. There is no charge to communicate with visitors regarding information, services that you offer, non-physical products, large inventory negotiation, or whatever -- as long as you do not exchange personal contact information with them.
- If you want to exchange personal contact information (ie: close the deal or charge money), then you must pay a $1.50 Direct Lead fee.
Alternately, you can also post your request on the no-registration no-captcha forum.
How do I get a refund?
First, contact the seller to request a refund. Navigate to the seller's page by clicking their Company Name at the left side menu, or by finding the product page for the item you purchased. Click the Contact Seller icon, or the Questions about this item? link, or the Ask the seller a question link and then complete the contact form to request your refund. If the seller is not agreeable to refund your purchase, then you should instigate a charge dispute through PayPal Transaction Dispute or Paymate Client Services Inquiry.
I am a seller. What can I do to increase my sales?
You can increase sales by:
- Lower your prices. Since we display your item listings on search engines and to the public together with pricing information, you will get more clicks to your items and more sales if you lower your prices. Offer a lower price than any competitor, and you will get the most sales.
- Complete data. Make sure that your UPC code, MPN, ISBN, and other information are correctly entered in the Seller area. This helps us to get your listing out to the public.
- Good unique content. It will help to increase sales if you provide an accurate and unique description, details, photos, and even closeup photos of your items for sale. Don't copy information from other sites to use for your listing, because that will lower the ranking of your page. Write your own unique description for the items you are selling. The seller area allows you to specify and upload any number of closeup images along with your product listing. We will automatically create thumbnail images of your photos and those will be displayed on your product details page. When a visitor clicks on one of your thumbnail images, they can view the closeup images.
- Popular items and/or large inventory. Sellers who make the largest number of sales are often boasting a very popular item for a competitively low price, or a large inventory of various items. Our best seller currently has an inventory of several thousand items or more. If you have a variety of items for sale, you can create a database file and easily import it using Mass Import in the seller area.
- Use your referral URL. Post your referral URL in FaceBook and Blogs. This will increase the ranking of your company page, and in turn your sales will increase. When a customer clicks through your referral URL, you get 12% of the total amount of every sale (maximum $5 per order) of either yours or any seller's items!
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